wh111: Terms & Conditions

Acceptance of These Terms

By creating an account or placing a bet on wh111, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If any part is unclear, contact our support team before you proceed. Continued use of the platform after any update counts as acceptance of the revised terms.

Account Eligibility

To open an account with wh111, you must meet all of the following criteria:

• You are at least 18 years old.
• You are physically located in a jurisdiction where online gambling is not explicitly prohibited by local law.
• You are not acting on behalf of another person.
• You have not previously had a wh111 account closed for rule violations.
• You are not an employee, contractor, or close relative of wh111 staff.

wh111 Account Registration & Security

Each player may hold exactly one account. Duplicate accounts will be merged or closed, and any bonuses earned on a duplicate account will be forfeited. You are responsible for all activity that happens under your login credentials.

What you must provide at registration

• A valid mobile number that you own and can receive OTPs on.
• Accurate full name, date of birth, and address.
• A payment method registered in your own name (bKash, Nagad, Rocket, Upay, or Bank Transfer).

Before your first withdrawal

wh111 requires identity verification before releasing your first withdrawal. Accepted documents are a National ID Card (NID), Passport, or Driving Licence. The review takes up to 24 hours. Submit your document through the Account section in the app or website.

Deposits & Minimum Amounts

The minimum single deposit is ৳300. Deposits are processed via bKash, Nagad, Rocket, Upay, and Bank Transfer. Funds typically arrive in your wh111 wallet within 2 minutes of a confirmed transfer.

• Only deposit from a payment account registered in your own name.
• Third-party deposits are not accepted and will trigger a compliance review.
• wh111 does not charge deposit fees, but your mobile banking provider may apply its own charges.
• If a deposit does not appear within 15 minutes, contact Live Chat with the transaction reference number.

Withdrawals & Processing

The minimum withdrawal amount is ৳900. The maximum you can withdraw in a single day is ৳1,70,000 (Member tier). Higher VIP tiers carry increased daily limits. Withdrawal requests are processed within 9 minutes under normal conditions.

First-time withdrawal

Your first withdrawal may take up to 1 hour while identity verification is completed. After that, subsequent withdrawals follow the standard 9-minute timeline.

Withdrawal conditions

• Funds must be withdrawn to the same payment method used for your deposit whenever possible.
• Any active bonus wagering requirement must be met before a withdrawal can be processed.
• wh111 may request additional supporting documents if a transaction appears unusual. This is a standard fraud prevention step.
• Withdrawals that fail due to incorrect account details will be returned to your wh111 wallet within 24 hours.

Bonus Rules

All promotions on wh111 carry a wagering requirement of 10× the bonus amount unless stated otherwise on the specific offer page. Bonuses must be wagered within 7 days of being credited.

Welcome bonus

New accounts are eligible for a 220% first-deposit bonus, up to a maximum of ৳24,500. The minimum qualifying deposit is ৳300. The bonus is credited automatically after your first deposit clears.

Reload & cashback

• A reload bonus of 26% is available on subsequent deposits (see the Bonus page for active periods).
• Daily cashback of 0.8% is calculated on net losses from the previous day and credited each morning.
• Each player may refer friends and earn ৳150 per successful referral once the referred player completes their first deposit.

Bonus abuse

wh111 monitors for patterns that suggest systematic bonus exploitation, including coordinated play across multiple accounts. Where abuse is detected, bonuses will be voided and the account may be suspended pending review.

Prohibited Activities

The following actions will result in account suspension, forfeiture of funds, or permanent closure:

• Opening more than one account per person or household.
• Using bots, scripts, or automated software to place bets or access the platform.
• Attempting to exploit software errors or display errors ("obvious errors" rule applies).
• Colluding with other players to manipulate game outcomes.
• Depositing funds obtained through fraudulent means.
• Providing false identity information or impersonating another person.
• Accessing the platform in a jurisdiction where it is explicitly illegal to do so.

wh111 reserves the right to void any bet placed in violation of these rules, regardless of the outcome.

Limitation of Liability

wh111 is not liable for losses arising from interrupted internet connections, device failures, or circumstances outside our direct control. If a game round disconnects mid-play, the round result will be determined by the game server log, which is the definitive record. Disputes must be raised within 7 days of the event.

Our total liability to any single player in any calendar month is capped at the net deposits made by that player during the same period. This does not affect your statutory rights.

Responsible Gaming Commitment

wh111 takes player welfare seriously. Tools available in your account settings include deposit limits, session time reminders, and a self-exclusion option. If you need to take a break, the self-exclusion can be activated instantly from the app or desktop site.

Players who self-exclude will not receive promotional emails for the duration of the exclusion period. To extend or lift a self-exclusion, contact Live Chat and allow up to 24 hours for the change to take effect. This cooling-off period is intentional.

If gambling stops being entertainment and starts causing stress, we encourage you to reach out to a free counselling service in Bangladesh. Gaming is for adults, and it should stay fun.

Changes to These Terms

wh111 may update these Terms & Conditions at any time. When we do, the "Last updated" date at the top of this page will change. We will notify active players of significant changes via in-app notification or SMS at least 7 days before the change takes effect. Continuing to use the platform after the effective date means you accept the updated terms.

If you disagree with an update, you should withdraw your balance and close your account before the effective date. Contact Live Chat to initiate account closure.

Contact & Support

Our support team is available 24/7 via Live Chat. For account disputes or formal complaints, use the in-app chat and request to escalate to a supervisor. We aim to respond to formal complaints within 48 hours.

• Live Chat: Available inside the wh111 app and on the website, around the clock.
• Response target: General queries within 5 minutes; formal complaints within 48 hours.
• Language: Support is available in English.