wh111 Privacy Policy

Overview

When you use wh111, you share some personal information with us. This policy explains exactly what that information is, why we need it, and what we do with it. We follow standard data-handling practices and do not sell your personal data to third parties. If anything here is unclear, our 24/7 live chat team is ready to help.

This policy applies to everyone who visits wh111.cam, creates an account, makes a deposit, or contacts our support team. It covers web browsing, mobile app use (Android APK), and any communication you send us.

Data We Collect

We only collect information that serves a specific purpose. The table below lists each category, what it includes, and when we gather it.

Why We Use Your Data

Every piece of data we hold has a reason. Below are the main purposes, written plainly.

Running your account

We need your name, email, and phone number to create and manage your wh111 account. Without this, we cannot process deposits, pay out winnings, or let you log in securely.

Processing payments

Deposits via bKash, Nagad, Rocket, Upay, or Bank Transfer require us to record transaction references so funds reach the right account. Withdrawals — minimum ৳900 — are matched to your verified payment method to prevent misdirected transfers.

Responsible gaming checks

We monitor gaming activity to spot signs of problem gambling. If we notice unusual patterns — such as a sudden jump in bet size or very long sessions — our team may reach out to offer support. This is a duty of care, not marketing.

Fraud prevention and security

Device and IP data help us detect unauthorised logins, duplicate accounts, and payment fraud. We may flag activity that appears inconsistent with your usual behaviour and ask you to confirm your identity.

Legal and regulatory obligations

Storing identity documents and financial records is a standard compliance requirement in the online gaming industry. We retain these records for the minimum period required and then delete them securely.

Who Sees Your Data

We do not sell, rent, or trade your personal information. We share data only in these situations:

• Payment processors — bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction details they need to process your payment.
• Game providers — CQ9, Spribe, Ezugi, Sexy Gaming, JDB, Habanero, and Pragmatic Play receive an anonymised player ID so their games can record your bets and return results. They do not receive your name or contact details.
• Customer support tools — Our live chat platform stores your conversation history so agents can follow up without asking you to repeat yourself.
• Legal authorities — If a court order or regulatory authority requires us to disclose data, we will comply. We will notify you where the law permits us to do so.

All third-party partners are contractually required to handle your data securely and only for the stated purpose.

How Long We Keep It

We keep your data for as long as your account is active, plus a standard period after closure. The table below gives specific timelines.

After these periods expire, records are permanently deleted or anonymised so they can no longer be linked back to you.

Cookies and Tracking

wh111.cam uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how the site performs. We do not use advertising tracking cookies from third-party ad networks.

Types of cookies we use

• Session cookies — keep you logged in during a visit; deleted when you close the browser.
• Preference cookies — remember language settings and display options.
• Analytics cookies — count page views and measure load times so we can fix slow sections. Data is aggregated and not tied to individual players.
• Security cookies — detect bot traffic and prevent account takeover attempts.

You can block cookies in your browser settings, but doing so may prevent login from working correctly. The wh111 mobile app (Android, version 2.8.0) uses equivalent local storage for the same purposes.

Your Rights

As a player, you have several rights over the data we hold about you. These apply regardless of whether your account is currently active.

• Right to access — Request a copy of all data we hold about you. We will respond within 30 days.
• Right to correction — Ask us to fix inaccurate details, such as a misspelled name or wrong phone number.
• Right to deletion — Request that we delete your personal data. Note: we may need to retain some records to meet our legal obligations (see the retention table above).
• Right to restrict processing — Ask us to stop using your data for specific purposes, such as marketing messages, while a dispute is under review.
• Right to withdraw consent — Where we rely on your consent to process data (for example, promotional emails), you can withdraw that consent at any time by contacting support.

To exercise any of these rights, reach out via live chat or the support form on the Help Center page. We do not accept data requests by email, as we cannot verify your identity through that channel.

Keeping Your Data Safe

We use TLS encryption on all pages, including the login and deposit forms, so data in transit cannot be read by third parties. Stored data is encrypted at rest on secured servers. Access to player records is restricted to staff who need it for their specific role.

Passwords are stored as one-way hashes — our staff cannot see your password. If you forget it, the only option is a reset via your registered phone number. We recommend using a unique password for your wh111 account and enabling any two-step authentication option when it becomes available.

Players Under 18

wh111 is strictly for adults. We do not knowingly collect data from anyone under the age of 18. If we discover that a minor has created an account, we will close it immediately and delete any associated data. If you believe a minor is using this platform, please report it through live chat so we can act promptly.

Policy Updates

We may update this policy when our services change or when new legal requirements apply. When we do, the "Last updated" date at the top of this page will change. For significant changes, we will notify you via the contact method on your account before the new terms take effect. Continuing to use wh111 after the update date means you accept the revised policy.

Get in Touch with wh111

For any questions about this privacy policy, your personal data, or to exercise your rights, please use the 24/7 live chat on the site or visit our FAQ & Help Center. Live chat is the fastest route — typical response time is under two minutes.

When contacting us about a data request, have your registered phone number ready so we can confirm your identity before taking any action on your account.