Responsible Gaming at wh111
Gambling is entertainment. These tools and guidelines help you stay in control and keep it that way.
Our Commitment
wh111 operates as an online casino and sports betting platform for players in Bangladesh. We believe gambling should stay an enjoyable pastime — not a financial burden or a source of distress. That is why we build responsible gaming tools directly into every account, and why our support team is available around the clock to help anyone who needs it.
This page explains the rules we follow, the controls available to you, and what to do if gambling stops feeling fun.
Age Policy — 18 and Over Only
You must be at least 18 years old to register and play at wh111. We apply this rule without exceptions. During account verification, we may ask you to submit one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
Documents are reviewed within 24 hours. Any account found to belong to a person under 18 will be closed immediately, and remaining funds will be handled according to our Terms & Conditions.
Important: Do not share your account credentials with anyone who is under 18. If you share a device with a minor, use the device's parental controls or our self-exclusion tool to prevent access to the site.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. These patterns are worth noticing in yourself or someone close to you:
- Spending more money or time gambling than you planned.
- Chasing losses — depositing again shortly after losing to "win it back."
- Borrowing money or skipping bills to fund gambling.
- Feeling anxious, irritable or restless when you try to cut back.
- Hiding gambling activity from family or friends.
- Gambling to escape stress, boredom or low mood rather than for entertainment.
- Thinking about gambling for large parts of the day, even when you are not playing.
Recognising these signs early makes it much easier to regain control. The tools in the next sections are free to use and take effect immediately.
Quick Self-Assessment
Answer these four questions honestly. If you answer "yes" to two or more, we recommend using our limit or exclusion tools and reaching out to a support organisation.
- Have you ever deposited more than you intended to in a single session?
- Have you felt the need to gamble with larger amounts to get the same level of excitement?
- Have you gambled to relieve worry or financial pressure?
- Has gambling caused conflict with family, work or personal finances in the past year?
This is not a clinical diagnostic tool. It is a simple prompt to help you reflect. For a full assessment, contact one of the support organisations listed at the bottom of this page.
wh111 Account Limit Tools
All limit tools are available inside your account settings under Safer Gaming. Changes to lower your limits take effect immediately. Requests to raise a limit go through a 24-hour review period — this cooling-off window is intentional.
| Tool | What it does | Takes effect |
|---|---|---|
| Deposit Limit | Sets a maximum amount you can deposit per day, week or month. The minimum deposit at wh111 is ৳300, so limits must be ৳300 or above. | Immediately on reduction; 24 hours on increase |
| Session Time Reminder | Sends an in-session notification after a chosen play duration (e.g. 30, 60 or 120 minutes) so you can decide whether to keep playing. | Next session |
| Loss Limit | Caps the total amount you can lose within a set period. Once the limit is reached, your account is locked for the rest of that period. | Immediately on reduction; 24 hours on increase |
| Wager Limit | Limits the total sum you can wager (stake) per day, week or month, regardless of wins or losses. | Immediately on reduction; 24 hours on increase |
| Reality Check | Displays a pop-up at regular intervals showing how long you have been playing and your net session result. | Next session |
To set any of these controls, log into your account, open the account menu, and select Safer Gaming > My Limits. If you need help configuring a limit, our 24/7 live chat team can walk you through it in a few minutes.
Self-Exclusion and Cooling-Off at wh111
If limits alone are not enough, self-exclusion blocks access to your account entirely for a chosen period.
Cooling-Off Period
A cooling-off period suspends your account for 24 hours, 7 days or 30 days. During that time, you cannot log in, deposit or place bets. Any active bonuses are paused. The period cannot be shortened once it starts.
Long-Term Self-Exclusion
You can exclude yourself for 3 months, 6 months, 1 year or permanently. To request a long-term exclusion:
- Go to Safer Gaming > Self-Exclusion in your account settings, or
- Contact our live chat and state clearly that you want to self-exclude — agents are trained to process these requests straight away.
During any self-exclusion period, we will suppress all promotional emails and bonus notifications associated with your account. We also ask that you do not attempt to open a new account while your exclusion is active — if you do, any winnings from that account will be forfeited.
Permanent exclusion means your account is closed and cannot be reopened. This action is irreversible. All pending withdrawals are paid out to the payment method on file before closure.
Protecting Minors
If you share a phone, tablet or computer with children or teenagers, take these steps:
- Log out of your wh111 account after each session and do not save your password on shared devices.
- Use Android's Digital Wellbeing features or your browser's parental control settings to block gambling-related sites.
- Consider activating our self-exclusion tool on devices that minors regularly use.
If you suspect a minor has accessed your account, contact live chat immediately. We will investigate and take action within one business day.
Support Organisations
Talking to someone outside the platform can make a real difference. The following organisations offer confidential support:
| Organisation | What they offer | How to reach them |
|---|---|---|
| Gamblers Anonymous | Peer-support groups for people experiencing problem gambling, based on a proven 12-step programme. | gamblers-anonymous.org.uk (international chapters available) |
| GamCare | Free counselling, advice and information for anyone affected by gambling harm, including family members. | gamcare.org.uk — online chat and helpline |
| GambleAware | Education, early-intervention tools and referral to treatment services. | begambleaware.org |
| National Mental Health Helpline (Bangladesh) | Kaan Pete Roi — a Bengali-language emotional support and mental health helpline available to callers in Bangladesh. | Search "Kaan Pete Roi Bangladesh" for current contact details |
These services are independent of wh111. We do not receive any information about conversations you have with them.
Contact Our Safer Gaming Team
Our dedicated safer gaming agents are part of the same 24/7 live chat team. You do not need to call a separate number or send an email — just open the live chat widget and say you have a responsible gaming question.
Agents can help you with:
- Setting or adjusting any account limit.
- Starting a cooling-off period or self-exclusion.
- Directing you to external support resources.
- Answering questions about your deposit and withdrawal history.
Response time via live chat is typically under two minutes. All responsible gaming requests are logged and treated confidentially.
Common Questions
Can I undo a self-exclusion if I change my mind?
Cooling-off periods cannot be shortened once activated. For self-exclusions of 3 months or longer, you may request reinstatement after the full period ends by contacting live chat. There is an additional 7-day waiting period before access is restored, to ensure the request is considered carefully. Permanent exclusions cannot be reversed.
What happens to my bonus balance during a cooling-off or exclusion?
All active bonuses are paused at the moment your exclusion or cooling-off begins. They do not expire during the exclusion period. If you return after a cooling-off period, bonuses resume where they left off. If you self-exclude permanently, any pending bonus funds that have not met the wagering requirement of 10× are forfeited.
How do I retrieve my transaction history to see how much I have deposited?
Log into your account and go to My Account > Transaction History. You can filter by date range and export a summary. If you need a full statement going back further than 90 days, contact live chat and an agent will prepare one for you.
Will wh111 ever contact me about promotions during a self-exclusion?
No. The moment your exclusion is activated, your account is removed from all marketing lists. You will not receive promotional push notifications, SMS messages or bonus offers. If you receive any such communication after requesting exclusion, please contact live chat immediately so we can investigate.
What should I do if someone else has opened an account in my name?
Contact live chat straight away with your NID or passport details. We will verify ownership, freeze the account under review and investigate the activity. We take account security seriously and will escalate to our fraud team if needed.
Playing for fun? Explore the full game lobby or check the latest promotions — with your limits in place, every session stays on your terms.
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