wh111 FAQ & Help Center

Go to /wh111-register/ and fill in your mobile number, a strong password, and your currency (BDT is the default). Confirm the OTP sent to your phone and your account is active immediately. You do not need to upload documents to start playing, but you will need to verify your identity before your first withdrawal.

No. wh111 strictly requires all players to be 18 years old or older. This is non-negotiable. If our review team finds that an account belongs to someone under 18, the account will be closed and all funds returned to the original payment method without exception.

Yes. One account per person and per device household is the rule. If two family members in the same home want to play, each must register with their own mobile number, identity document, and payment method. Accounts sharing a device or IP may be flagged for review.

On the login page, tap "Forgot Password." Enter your registered mobile number and you will receive an OTP. Use that OTP to set a new password. The OTP expires in five minutes, so enter it promptly. If your registered number is no longer active, contact 24/7 live chat with your account details and an identity document for manual verification.

Five consecutive failed login attempts will temporarily lock the account for 30 minutes as a security measure. After 30 minutes, try again with the correct password. If you believe someone else tried to access your account, change your password immediately and contact live chat to review recent activity.

First, check that the transaction completed on your bKash or Nagad app — sometimes the mobile wallet shows "pending" while the payment is already confirmed on our end. If your wh111 wallet balance still hasn't updated after 15 minutes, open live chat, share your transaction reference number, and our team will trace and credit it manually, usually within a few minutes.

No. The bKash or Nagad number you use to deposit must be registered in your own name. Deposits from third-party numbers are flagged and may be reversed. For withdrawals, the payout goes back to the same account used for deposits, so using your own number protects your winnings too.

The most common reasons are: the account has not yet completed identity review; the withdrawal amount is below ৳900 or above your daily limit; active bonus funds have an unmet wagering requirement; or the payout account name doesn't match your registered name. Check your account notification centre for the specific reason. If unclear, live chat can walk you through it.

Any one of these is accepted: National ID Card (NID), valid Passport, or Driving Licence. Upload a clear photo (not a scan or screenshot) showing all four corners of the document. The name and date of birth must match what you entered during registration. Review is completed within 24 hours in most cases.

Deposit ৳1,000 and you receive ৳2,200 in bonus funds — giving you ৳3,200 to play with. To cash out the bonus winnings, wager a total of ৳22,000 (bonus amount × 10) within 7 days. Slots count at 100% toward wagering. Live casino games may count at a reduced rate — check the full terms on the Bonus & VIP page.

Bonuses are only applied when you opt in before or during your deposit — look for the "Claim Bonus" toggle on the deposit page. If you deposited without opting in, the bonus cannot be applied retroactively. For reload and cashback offers, opt-in timing varies by promotion. Contact live chat within 24 hours of the deposit and they can confirm eligibility.

All active players receive a 0.8% daily cashback on net losses. This is calculated at midnight (UTC+06) and credited to your account the following morning. Cashback funds have no wagering requirement — you can withdraw them directly once the minimum withdrawal threshold of ৳900 is met. VIP members receive higher cashback rates up to 1.3%.

All game providers on wh111 publish independently audited RTP figures. The RTP shown on each game tile (for example, 97.6% on European Roulette Pro) reflects the provider's official rate, not an estimate. Games use certified random number generators (RNG). We do not adjust outcomes on our side — the game logic runs entirely on the provider's servers.

Not currently. iPhone and iPad users can access wh111 through the mobile browser — the site is fully responsive and works well on Safari and Chrome for iOS. All features including deposits, withdrawals, live games, and account settings are available through the browser version.

Three things to check: (1) your Android version is 7.0 or higher — go to Settings > About Phone to confirm; (2) you have enabled "Install unknown apps" for your browser or file manager in Settings > Security; (3) you have at least 80 MB of free storage. If installation still fails after these checks, delete the downloaded file, re-download from /wh111-app/, and try again — a corrupted download is often the cause.

Your name, mobile number, and identity document are used solely to verify your identity and process payouts. We do not sell or share personal data with third parties for marketing. Data is stored encrypted on secured servers. For the full policy, see our Privacy Policy.